Hotel Operations Management

The Nest Collection offers management and/or lease solutions as required to small boutique establishment owners:

  • Provision of management solution tailored to the property, synergising and aligned with all business units.
  • Implement and follow-up of Standard Operating Procedures (SOP) for all departments, including checks and balances, ensuring consistency.
  • Prepare and submit to the owner the operating plan and budget for each working year.
  • Establish, in conjunction with the owner, rate schedules and room rate strategies.
  • Implement measurables to manage all inventories, provisions, consumable supplies and operating supplies essential to maintaining, operating and managing of the establishment.
  • Quality assessment standards for the category of the establishment.
  • Ongoing skill development for team members concerning guest service delivery and we can also assist with in-house or outsourced training when required.
  • Assist in ensuring a good record is kept and updated of the hotel Fixtures, Fittings and Equipment (FF&E), and such is in good operating order.
  • Ensure that all health and safety protocols are implemented and followed as per industry standards.